Privacy Policy

This Privacy Policy applies to the Jem Safe website. When leaving any Site, please read the privacy policy applicable to the site you are thereafter visiting. If you do not agree with this Privacy Policy, please do not use the Site.

Entering and using the Site, you declare your agreement with this privacy statement.

By using this Site, you expressly accept and give your unambiguous consent that your Personal Information gained with registration on this Site, or in connection with your use of the Site, with respect to the Site, may be transferred across international borders to server locations supporting the Site (including but not limited to transfers from those locations back to the country of your registration) for operating and developing the Site, including transfers to Jem Safe subcontractors, agents or representatives, who perform tasks related to the Site and services, or for the purposes of storing the data in the relevant databases. 

Non-Personal Information Automatically Collected

Jem Safe is committed to the protection of privacy of the Site visitors. Please note that Jem Safe may provide aggregate statistics about our customers, sales, traffic patterns, and related Site information to trusted third parties, but these statistics will not include any personally identifying information.

Personal Information

Jem Safe collects Personal Information for the purposes of provision, development and personalisation of the Site and any other Jem Safe sites, services and/or products, research and demographics, statistics and customer care. Specifically, Jem Safe collects personal information for the purposes of personal communication with you in order to respond to your questions, and fulfil your requests. Such information may include, among other information, your name, address, e-mail address and telephone number. This data will be used in the events you have so consented, to contact you for direct marketing purposes via mail, e-mail or phone to conduct market research, and to inform you of and get your feedback on upcoming products, services and/or promotions. If you send us product orders, service requirements or if you send any material to the Site, we might have to contact you in order to gain additional information necessary for processing or fulfilment of your orders and/or requirements. Your Personal Information will not be revealed to any third parties without your prior consent, unless required otherwise by legal regulations, or cases, when it is necessary for proceeding of your order, fulfilling of your request, or providing interactive customer service and Jem Safe's products and services improvement. At the same time you are granting Jem Safe the right to provide the information you submitted to Jem Safe for above purposes to the partners co-operating with Jem Safe. 

Personal Information Security

Please note that while there are always risks associated with providing Personal Information, whether in person, by phone or over the Internet or any other media or terminal, and no system of technology is completely safe, "tamper" or "hacker-proof", Jem Safe has endeavoured to take appropriate measures to prevent and minimise risks of unauthorised access to, improper use and the inaccuracy of your Personal Information. For example, when collecting or transferring sensitive data, e.g. cash card information, we use encrypting technology.


Accuracy of Collected Data

Jem Safe will on its own initiative, or at your request, replenish, rectify or erase any in-complete, inaccurate or outdated personal information retained by Jem Safe in connection with the operation of the Site.

Visitors Identification

Generally, you may use this Site for information purposes without giving personal information and informing Jem Safe who you are. But, from time to time, Jem Safe may place information on your computer to allow Jem Safe to collect certain data. This information is commonly known as "cookies". The cookies are commonly used on many websites. Cookies are stored on your hard disc in the computer, not on the Site(s). Jem Safe will use only information, they themselves placed in cookies through the Site.

Cookies allow us to serve you better and more efficiently, and to personalise your experience at our site. By means of cookies Jem Safe is able to further develop and improve the Site.

As to the former, these types of cookies allow you to log in without having to type your log-in name each time and without having to add products to your shopping list each time in between two visits, if the transaction was not finished in previous visit.

No personal information about you is gathered through the use of these types of cookies. In other words, cookies are identifying your computer, not you.

If you do not wish to receive cookies, or you want to be notified when a cookie is set, you can configure your browser, if the browser allows given settings. If you choose to decline cookies, please, be aware, that you may not be able to fully experience the interactive features of the Site, nor will you be able to download certain contents and/or to take part in certain transactions on the Site.

The Site may use different technology, which enables Jem Safe to collect certain technical information, for example: your IP address, type of operational system in your computer, internet browser type and addresses of connected sites, in order to improve provided services.

Jem Safe may use third party scripts on our site to optimise the effectiveness of Jem Safe's ads appearing on other parties' sites, such as the type and/or frequency of ads, promotions, or other marketing messages the customer views.

The information collected is not personally identifiable and is limited to the minimum information necessary to optimise effectiveness.

Available Cookie Opt-out - Google Analytics: https://tools.google.com/dlpage/gaoptout

To opt out from behavioural advertising by networks adhering to the Network Advertising Initiative visit http://www.networkadvertising.org/managing/opt_out.asp 

Minors

No information may be submitted to Jem Safe via the Site by persons, who are minors under their applicable local legislation. In the event you are a minor or younger than legal age in your country, you will need consent from your parent(s) or other legal guardian(s) before submitting any information to Jem Safe via the Site, with the exception if such activities are allowed by applicable law of your country.

Modification of the Privacy Policy

Jem Safe reserves the right to change or modify at any time this Privacy Policy, or change, modify or deny access to the Site(s), or their content without prior notice. 

Service Specific Terms

Jem Safe may have separate terms for different services (for example the App Permissions), in which the service specific terms and conditions might be set forth (including data protection). See our Privacy Policy for App Permissions below:

Privacy Policy for App Permissions


Jem Safe does not use these permissions for data collection or marketing purposes. To protect your personal information and your Android device's resources, Jem Safe for Android needs to access and in some cases control specific device functions. For detailed explanations of what each type of permission is used for, see the table below.To see the permissions given to Jem Safe after installation, follow these steps:

  1. Tap Settings→ Apps (or Manage Applications) to open your device (in some cases, Menu→ Settings).
  2. Tap Jem Safe to view the application's specific permissions.

For Anti-Phishing to function properly and protect you against dangerous web sites, you must allow the Accessibility function.Permissions for Android version 4 and 5

App permissions title Google Play description Mobile Security & Antivirus usage
Device & app history Allows the app to access information about: device activity, apps that are running, browsing history and bookmarks
  • Allows access to your web browser history and bookmarks so that the Wipe command can be used to delete this data from your device in the event it is marked as missing.
  • Anti-Phishing analyses URLs in your browsing history to determine if they are unsafe, and to protect against malicious websites attempting to acquire your sensitive information.
Identity Uses one or more of: accounts on the device, profile data
  • Accesses basic user data so you can sign in to your accounts .
  • Allows the Remote Wipe command to remove personal accounts from the device when marked as missing.
Calendar Uses calendar information
  • Allows access to the calendar so that it can be deleted from your device if you activate the Wipe command.
Contacts Uses contact information
  • Allows adding contacts from contact list.
Location Uses the device's location
  • Retrieves the location of your device when you request the location from an authorised device or my.eset.com after you marked it as missing.
SMS Uses: SMS and MMS. Charges may apply.
  • Allows access to your MMS and SMS logs for the SMS Filter feature and the block text messages feature.
  • Jem Safe monitors for SMS commands such as lost password or the device is marked as missing.
  • Notify trusted friend about missing trusted SIM card.
Phone Uses: phone and call log. Charges may apply.
  • Accesses your phone settings so the Call Filter, Group Blocking and Block Last Caller features can block incoming calls from contacts that you chose to block; modifies the audio settings to increase the device volume if you use the Siren command.
Photos/Media/Files Uses: files on the device, such as images, videos, or audio; the device's external storage
  • Allows Jem Safe to access your files and search for threats to keep your device safe. Also allows access for the Wipe command in the event that the device is stolen.
Camera Uses the device's camera(s)
  • Allows camera to take pictures in the event that the device is stolen.
Wi-Fi connection information Allows the app to access information about: Wi-Fi networking, Wi-fi usage, and connected Wi-Fi device names
  • Checks online status when Anti-Theft commands are sent (Lock, Find, Siren, and Wipe) and allows device to update virus database.
Device ID & call information Allows the app to check the phone number and device IDs, call activity, and the remote number connected by a call.
  • Allows to link the unique device identifier to connect or reconnect the device to your my.eset.com account.
  • For the features Call Filter, Group Blocking and Block Last Caller, the app accesses your phone settings to block incoming calls from contacts that you have previously chosen to block and to modify the audio settings to increase the device volume if you use the Siren command.
 

Permissions for Android version 6 and later Jem Safe uses dynamic permissions for Android version 6 and later. You will be asked to allow application permissions the first time you use the application features requiring those permissions.

Application feature App Permission title Mobile Security & Antivirus usage
Installation Read phone information
  • Links the licence to the unique device identifier to activate the product
Read files
  • Accesses your files and searches for threats to keep your device safe
Antivirus Read files
  • Accesses your files and searches for threats to keep your device safe
SMS and Call Filter Read messages
  • Stops unwanted calls and messages
Access calls
  • Stops unwanted calls and messages
Anti-phishing Monitor your actions
  • Notifies you when you're interacting with apps
Retrieve window content
  • Inspects the contents of windows you're interacting with
SMS commands Location
  • Accesses device location to report it in the event your device is marked as missing
Anti-Theft web control Location
  • Accesses device location to report it in the event your device is marked as missing
Access camera
  • Takes pictures when the device is stolen
Anti-Theft sim guard Read phone information
  • Detects SIM card removal
Send messages
  • Notifies your trusted friends about missing trusted SIM card
Read contacts
  • To select a contact from your phone
Anti-Theft SMS text commands Read messages
  • Accesses remote commands you send
Send messages
  • Sends replies to remote commands you send
Find device location
  • Reports device location in the event your device is marked as missing
Draw over other apps  
  • Necessary for Anti-Theft to be able to lock the device in the event that your device is stolen. (when downloaded from Google Play, this permission is activated by default)

 

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