Your Security Password is required to unlock your device, access Anti-Theft, uninstall Jem Safe or send SMS text commands (provided that you enabled this option when creating an SMS password).
If you forget the Security password, try the following options:
• Send a text message from a Trusted Friend's mobile number to your number. The message must be in the form: eset remote reset
• If your device is connected to the Internet, request a password reset code by tapping Email on your locked device. An email containing the verification code will be delivered to the Google email account defined during the installation. Enter the verification code and a new password on your locked screen.
• Reset the password from My Eset portal. After logging in, select your device, click Settings and enter a new password.
IMPORTANT: To create a secure password that will be harder to guess, use a combination of lowercase letters, uppercase letters and numbers.